Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a no fault return, your item must be in the same condition that you received it, unopened. To start a return, you can contact us at hello@pawswithacause.co.uk. Please note that returns will need to be sent to the following address: Paws with a Cause ltd, 80-82 Warren Road, Woodingdean, BN2 6BA.
For a no fault return, the Customer is responsible for shipping organisation and charges. 

You can always contact us for any return question at hello@pawswithacause.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If on opening a bag of food you have any concerns, please take photos of the issue and send them to us.  We cannot accept returns of opened food items, but can issue refunds if there is a problem with the product making it unusable.

Refunds

For no fault refunds we will let you know if the refund was approved or not as soon as we receive the item and can confirm it is in good condition. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pawswithacause.co.uk. 

For refunds on faulty or damaged goods, we will process the refund as soon as possible on receiving photographic evidence.